We ship exclusively within the United States, and all orders arrive within 3–7 business days. Once your order ships, you’ll receive a tracking number so you can follow your delivery every step of the way.

We offer refunds only for defective items reported within 14 days of delivery.

To request a refund, email us at help@festiveshoppe.com with the subject:“Defective Device” and include photo or video proof.

After your order is shipped, we’ll send you a tracking link by email. You can use it anytime to check your package’s progress. If you haven’t received tracking info after a few days, contact us and we’ll help you.

If you entered an incorrect address, please contact us immediately. Orders move fast, so we can only correct the address if the package hasn’t shipped yet.